Shipping and Delivery
At Carlotta Milano, we are committed to processing and delivering every order as accurately and efficiently as possible. Below you will find all information regarding shipping and delivery.

Processing Times
Orders are generally processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with the tracking code.

Delivery Times
The estimated delivery time is 7-14 business days. In some exceptional cases, delivery may be delayed due to high-volume periods, holidays, or external logistical factors.

Shipping Method
We collaborate with reliable international logistics partners to ensure safe and trackable shipping. All orders are carefully packaged and shipped via tracked methods.

Shipping Costs
Shipping costs are clearly displayed at checkout and depend on:

• Destination
• Order weight
• Selected shipping method

Responsibility during shipping

• If tracking indicates that the package has been successfully delivered, responsibility transfers to the customer.
• The customer is responsible for correctly entering the delivery address.
• Any address corrections must be communicated within 24 hours of placing the order.

Contact
For any questions regarding shipping or delivery, you can contact us at:
Email: info@carlotta-milano.com
Carlotta Milano



Company Name: AXENTRA GROUP LIMITED        
Registration: 78611039
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG